Sandy Springs to replace 20-year-old system with Salesforce

The Sandy Springs City Council approved a five-year contract with Salesforce totaling $1.93 million to support the city’s resident services platforms at its Nov. 3 meeting, a cost increase of more than 800% from its current system. Sandy Springs council members called the nearly $1 million annual expenditure “expensive,” but agreed that the top-rated, AI-integrated replacement system was worth it. According to staff, work on the phased nine-month project will begin after New Year’s. The Sandy Springs City Council approved contracts on Nov. 3 totaling nearly $2 million for a five-year licensing agreement with Salesforce to use its integrated AI-driven software. (Provided by the City of Sandy Springs) The council later approved a $711,750 contract with StackNexus, the company tasked with setting up the new system. With Salesforce’s first-year license fee of $220,833, the total cost falls within the $1 million budgeted for the project, or Digital Innovation initiative, this fisca